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Pipe dripped once again following day and he came buy and also fixed it once more. By this time the tiles where coming up as well as carpet was spoiled.



We have called as well as left messages lots of times and also no one returns our telephone calls to allow us know what is going on. Many calls over three months and no return calls.

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They left a mess in the driveway, cellar as well as a single person vomited ahead lawn. Broke commode as well as it dripped in basement after sales person stated they would certainly need to remove it. We paid for bathroom repair. Damaged paint on walls, walls, broken ceramic flooring ceramic tile as well as damaged toilet tissue owner.

After repeated discussions and them disappointing up we informed them to fix the leaking home window. Again was told they do not do home windows and were told the home window requires to be replaced. Desired Result, Payment adjustment, We spoke to the client on October 5th and also all issues have actually been settled with the exception of the window.

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(The consumer showed he/she DID NOT approve the reaction from business.) Safestep never ever consented to deal with problem. I was informed to get estimate and also then they would choose if the home window repair service or replacement would certainly be covered. He (James) would need to take it to his superiors to see if it would certainly be authorized.

09/23/2021On Aug 3, 2021 I offered a $2000 deposit to acquire a walk in bathtub. It was mosting likely to be financed and also scheduled for set up in Sept 15,2021. My finance never obtained approved as well as I have actually been contacting us to obtain my deposit returned. Today I have actually left messages to both the company as well as my sales person to look at the status of my return.

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The refund was processed right into accounts payable that day. I should not have to call all the numbers I can locate to obtain my reimbursement. It is an actual aggravation to hold up an additional firm that is giving the more information very same solution to wait till I obtain my money back.

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When I attempted to utilize the bathtub, the breaker kept tripping. On Jan 21, 2021, I tried to use the tub. My little girl maintained resetting the breaker but it stumbled every time I attempted anything on the bathtub. I called Amir and also he came out Jan 26. He examined every little thing out as well as told me he required to purchase some components.


I informed her that somebody had actually currently come out and was caring for it. (continued) Desired End result, I desire this tub out of my residence, my total reimbursed, $2,500 for the upgraded hot water heater that, I am composing to reply to Ms. ***'s problem. Initially, I wish to excuse the problems she has actually had with her walk-in bathtub.

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We have actually gotten in touch with Ms - walk-in tub company Charleston. *** and we are going to change her present walk-in tub with a new walk-in tub of the same model and also size with the same warranty. As soon as the new walk-in bathtub is installed as well as she is completely pleased with the bathtub and also the installment, we will certainly resolve the trouble she has actually experienced during the duration where she was not able to use her walk-in bathtub.

We are not able to check out the attachment filed by Ms. ***. *** Paper Affixed *** This is an extension of my previous complaint that was not dealt with to meet my fulfillment.

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Brian ******* called and also said he wants to obtain me a totally new tub. I asked him what type of compensation I would certainly enter enhancement to a new bathtub. Whenever I asked him, he would state, we will need to wait to see what costs are entailed with the new bathtub.

Saturday, June 26, my new tub was ultimately installed. After the new bathtub was mounted, he said it was out of his hands as well as an additional department would be managing the funds.

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I needed to proceed calling him. On July 13, I had a missed telephone call from a person from financing. I do not remember his name. We played phone tag for regarding a week. When I finally obtained him, he started blog out saying they usually pay $100 a month yet considering that it had been more 6 months, he would certainly give me $200 a month.

He stated, well I could have obtained you a booster. I already had a booster that did no good. I needed to get a larger heating unit. He claimed he would certainly give me an added $1,000 off because of the water heating system. I told him that I would certainly decline much less than $8000.

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